Frequently Asked Questions About Ambience

Onvida Health and Ambience are working together in making your visits more seamless and your care more personalized.

Ambience is a secure voice technology tool that records and transcribes parts of your visit to help our providers create accurate notes for your medical record.

Onvida Health is piloting Ambience to help providers focus more on you and your health instead of looking at their computer screens. Our providers value the time they spend with you and want to provide you with more personal care – putting patients first is at the heart of everything we do.

Ambience follows strict privacy and security standards under HIPAA (the federal law that protects patient information). Ambience is legally required to keep patient data safe.

Ambience holds industry-leading privacy and security certifications for how it stores and safeguards patient data. In addition, Ambience enforces strong internal controls to limit who can access patient data. Patient data is never sold or shared with third parties.

Ambience removes identifying details from patient data through a strict process that has been reviewed by external experts. This de-identified data is only used to improve the service and support existing customers.

Our providers will manually document your appointment instead. We respect your preferences for how you receive care, and your quality of care won’t be affected at all.