Patient Rights and Assurances
- Participate in the development and implementation of your plan of care and treatment.
- Make informed decisions regarding your care, including being able to request or refuse treatment.
- Have advance directives that are followed by your care providers. These documents express your choices about your future care or name someone to decide if you cannot speak for yourself (for example a do not resuscitate order or a healthcare power of attorney).
- Have a family member/representative and your physician notified promptly of your admission to the hospital.
- Receive personal privacy, including physical privacy to the extent consistent with your care needs, and receive care for personal needs.
- Receive care in a safe setting.
- Be free from all forms of physical and mental abuse or harassment.
- Be from corporal punishment and from restraint or seclusion used as a means of coercion, discipline, convenience, or retaliation by staff.
- Communication without language, visual, hearing or learning barriers.
- Not be discriminated against based on race, national origin, religion, gender, sexual orientation, age, disability, marital status, or diagnosis.
- Receive treatment that supports and respects your individuality, choices, strengths, and abilities.
- Receive a referral to another health care institution if the hospital is not authorized or not able to provide physical health services or behavioral health services needed by you.
- Participate or refuse to participate in research or experimental treatment.
- Receive visitors of your choosing, limited only for clinical reasons. We will not restrict, limit, or otherwise deny visitation privileges on the basis of race, color, national origin, religion, sex, gender identity, sexual orientation, or disability.
- Access to a telephone.
- Access and review your medical records, keep you clinical records confidential, and limit the release or disclosure of your patient information. Please see our Notice of Privacy Practices for more information.
- Receive assistance from a family member, representative, or other individual in understanding, protecting, or exercising your rights.
- Make a complaint or file a grievance. Please see our Expressing a Concern statement for more information.
- You will be treated with dignity, respect, consideration and will not be subject to: abuse, neglect, exploitation, coercion, manipulation, sexual abuse or assault, unreasonable restraint or seclusion, misappropriation of personal property, retaliation for submitting a complaint.
- You may, except in an emergency, consent to or refuse treatment, and withdraw consent to a specific treatment before it is initiated.
- You will, except in an emergency, be informed of alternatives to a proposed psychotropic medication or surgical procedure and associated risks and possible complications of the proposed psychotropic medication or surgical procedure.
- You will be informed of: how to obtain a schedule of hospital rates and charges according to Arizona law; access complaint policies and procedures and contact information to make a complaint, including the Arizona Depart of Health Services. Please see our Expressing a Concern and Financial Matters statements for more information.
- You will, except in an emergency, be informed of our health care directives (advance directives) policies and procedures.
- You will, except as authorized by the Health Insurance Portability and Accountability Act of 1996, be informed of proposed involvement in research, experimentation, or education.
- You will be able to consent to photographs for other than administrative or identification purposes.
- Except as otherwise permitted by law, you provide written consent to the release of your medical and financial records.
- You will not be discriminated against. Onvida Health complies with applicable civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex, including sex characteristics, including intersex traits; pregnancy or related conditions; sexual orientation; gender identity, and sex stereotypes. Onvida Health does not exclude people or treat them less favorably because of race, color, national origin, age, disability, or sex.
- You will be communicated with appropriately. Onvida Health will:
- Provide people with disabilities reasonable modifications and free appropriate auxiliary aids and services to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats, other formats)
- Provides free language assistance services to people whose primary language is not English, which may include:
- Qualified interpreters
- Information written in other languages
Patient Responsibilities
You are responsible for:
- Providing accurate and complete information about your health, including allergies, past illness, hospital stays, medications you are taking, and any treatments you are receiving.
- Providing complete insurance information and promptly meeting financial obligations.
- Giving us a copy of your advance directives, such as a living will and/or healthcare power of attorney, so that we can honor your choices.
- Reporting any changes in your condition or symptoms, including pain.
- Asking questions when you do not understand information or instructions.
- Following the treatment plan that you developed with your caregivers, and accepting responsibility for your health outcome if you choose not to follow your treatment plan.
- Telling your provider when you believe you can’t follow through with your treatment plan.
- Showing respect and consideration for your caregivers and other patients and families by helping us keep a peaceful environment of care and respecting others’ property.
- We will not allow people to act in a way that causes fear or harm, including the use of profanity, physical violence, threats, and sexual aggression. We will ask visitors who act this way to leave the hospital. We will ask patients who act this way to leave the hospital after we have delivered necessary care.
- Not bringing certain items inside hospital facilities. These items include, but are not limited to, alcohol, tobacco products, weapons, and any substances that are illegal under state or federal law. Note: Cannabis (marijuana) can be legally purchased in Ariona. However, due to federal regulations, you may not bring cannabis to Onvida Health facilities.
- We respect your privacy. However, if we believe you, another patient or a staff member is in danger, we reserve the right to search your belongings and room. We may also search your visitors and their possessions. If possible, we will let you know before we do any search and we will always do it in a respectful way and while you are present.
