We consider you a partner in your healthcare. When you are well informed, participate in treatment decisions, and communicate openly with your doctor and other health professionals, you help make your care effective. We respect your personal preferences and values.
Your Rights
Onvida Health will ensure that you will:
- Be treated with dignity, respect, and consideration;
- Not to be subjected to:
- Abuse, Neglect, Exploitation, Coercion, Manipulation, Sexual abuse and Sexual assault.
- Seclusion or restrained except as allowed under R9-10-316;
- Retaliation for submitting a complaint to the Department or another entity;
- Misappropriation of personal and private property by the behavioral health unit facility’s personnel members, employees, volunteers, or students;
- Discharge or transfer, or threat of discharge or transfer, for reasons unrelated to the patient’s treatment needs, except as established in a fee agreement signed by the patient or the patient’s representative;
- Treatment that involves the denial of Food, the opportunity to sleep or the opportunity to use the toilet.
- Except as stated above: you are allowed to:
- Associate with individuals of your choice, receive visitors, and make telephone calls during the hours established by the behavioral health unit
- Have privacy in correspondence, communication, visitation, financial affairs, and personal hygiene
- Send and receive uncensored and unopened mail; Unless restricted by a court order, and
- Except as provided in R9-10-318, you or, if applicable, your representative, except in an emergency,
- Can consent to or refuse treatment;
- Refuse or withdraw consent for treatment before treatment is initiated, unless the treatment is ordered by a court according to A.R.S. Title 36, Chapter 5; is necessary to save your life or physical health; or is provided according to A.R.S. § 36-512;
- Except in an emergency, to be informed of alternatives to any proposed psychotropic medication and the associated risks and possible complications of the proposed psychotropic medication;
- You will be informed of:
- The policy on health care directives, and
- The patient complaint process; and
- You will be informed of:
- Except as otherwise permitted by law, provide written consent to the release of information in your
- Medical record and or Financial records
You have the following rights:
- Not to be discriminated against based on race, national origin, religion, gender, gender identity or expression, sexual orientation, age, disability, marital status, or diagnosis;
- To receive treatment that:
- Supports and respects your individuality, choices, strengths, and abilities;
- Supports your personal liberty and only restricts your personal liberty according to a court order, by the patient’s or the patient’s representative’s general consent, and
- Is provided in the least restrictive environment that meets your needs;
- To receive privacy in treatment and care for personal needs, including the right not to be fingerprinted, photographed, or recorded without consent, except:
- You may be photographed when admitted for identification and administrative purposes;
- When receiving treatment according to A.R.S. Title 36, Chapter 37; or
- For video recordings used for security purposes that are maintained only on a temporary basis;
- Not to be prevented or impeded from exercising the patient’s civil rights unless you have been adjudicated incompetent or a court of competent jurisdiction has found that you are not able to exercise a specific right or category of rights
- To review, upon written request, your own medical record according to A.R.S. §§ 12-2293, 12-2294, and 12-2294.01;
- To receive a referral to another health care institution if the behavioral health inpatient facility is not authorized or not able to provide the behavioral health services or physical health services needed
- To participate or have your representative participate in the development of a treatment plan or decisions concerning treatment;
- To participate or refuse to participate in research or experimental treatment; and
- To receive assistance from a family member, representative, or other individual in understanding, protecting, or exercising your rights.
- To have your rights explained in a language you understand.
- To file a complaint related to your care at this facility:
Contact:
Onvida Health Care Advocate at 928-336-2002 or 928-336-2357
To report unresolved concerns with Onvida Health facilities:
Arizona Department of Health Services
Division of Licensing Services
150 North 18th Avenue, Suite 450
Phoenix, Arizona 85007
602-364-3030
Toll Free 1-800-221-9968
